Online Ordering Instructions
    You may order online without opening an account, but establishing an account will allow you to view the status of your order and your order history. Additionally, account information is saved so that it can be accessed when placing future orders, expediting the process. Once you've set up your account, or if you decide to purchase without an account, click on the category of product you'd like to purchase along the blue bar at the top of the screen, or type in the item's name or number in the "CATALOG QUICK ORDER." Where available, choose colors, styles, sizes, line options, and the quantities that you want to purchase. When you click on the "Add to Cart" button the item will be added to your shopping cart. If you change your mind later, you can remove the item from your cart. When you are finished shopping, click the "Checkout" button in the box on the top right hand side of the screen. You will be guided through billing and shipping screens where you'll enter the appropriate information. Once completed, if you are sure you want to place the order, you will click the "confirm" button to transmit the order to Into The Wind.

    Order by phone, fax or mail
    Can't order online? Phone in your order by calling us at 800-541-0314800-541-0314 FREE (outside the USA, call 303-449-5356303-449-5356) between 9:00 am and 5:00 pm (Mountain Time Zone) Monday thru Friday. Orders can be mailed or faxed into us. Our fax number is 303-449-7315.Address mail in orders to us at:

    Into The Wind
    1408 Pearl Street
    Boulder, CO 80302-5307
    USA.

    If you mail in an order, allow 2 to 3 weeks for delivery of your merchandise.

    International Orders
    Into The Wind ships worldwide. You can place your order through the mail, by fax, online or over the phone if you speak English. Let us know what you would like to order, item numbers, quantities, color choices, your correct billing and shipping address and method of payment. A current phone number and email address are very important in the event we have questions regarding your order and need to contact you. Please note that Into the Wind is not responsible for duties, tariffs, or custom charges that incur when shipping out of the United States. Packages can be insured to most countries, but not to all destinations. Also not all kites can be shipped to all countries. Please see our online International Ordering information for additional details.

    INTERNATIONAL:
    If your item is over 42 inches in length it cannot be shipped to most countries. All items can be shipped to Canada, England and by AIR to Japan.

    Wholesale Orders
    After flying every kite that we could get our hands on since 1980, we're taking the next step and making our own kites. Working with German kite designer, Christoph Fokken, we're raising the bar on kite performance and quality. To receive our wholesale price list, please send us your sales tax license and a business card, stationary or voided check showing your company name and address.

    Promotional & Volume Pricing
    If you are interested in quantity pricing on other products, please email us at kites@intothewind.com or call us at 800-541-0314800-541-0314 FREE, we may be able to help. We are an AKA member merchant. If you join the American Kitefliers Association you will be eligible for member benefits.

    Special Order Products
    If you are looking for a particular item that you don't see on our website or in our print catalog please contact us and we will let you know if it is available along with pricing and delivery information. We purchase from many kite manufacturers and frequently special order items for our customers. Special orders are subject to additional terms: they must be prepaid (a credit card is fine), once placed they can not be cancelled and special order items are non-returnable.

    Shipping & Delivery
    We ship promptly - usually within 24 hours from the time an order is placed online, over the phone or faxed to us. If you mail in an order, allow 2 to 3 weeks for delivery. In a rush? We offer overnight and 2-day delivery options! Just place an order online or over the phone before noon (Mountain Time Zone) and we'll ship your order the same day, to get it to you in just 1 to 2 working days! Delivery times outside of the continental U.S. will vary.

    Domestic orders are usually shipped within 24 hours by either United Parcel Service (UPS) Ground or United States Postal Service (USPS) and international orders are sent United States Postal Service unless an express delivery method is requested. Delivery time is based on the destination but typically your package will arrive four to five business days after shipment within the continental United States.

    UPS Two-day air express delivery is available for an extra $16.00 (an order placed Monday morning will arrive sometime on Wednesday). We also offer UPS overnight air express for an additional $45.00. (An order placed Monday morning will arrive Tuesday morning.) UPS Air express orders must be placed before noon (Mountain Time) in order to ship the same day. Orders sent from outside the contiguous U.S. may take longer.

    Shipping Charges for Into The Wind
    Note: Use for reference only. Shipping and tax are totaled automatically in your shopping cart.
    Domestic
    Regular Shipping (for each address)
    If order totals Shipping Cost is
    up to $15.00 = $7.00
    $15.01 – $30.00 = $9.00
    $30.01 – $50.00 = $11.00
    $50.01 – $100.00 = $14.00
    $100.01 – $200.00 = $16.00
    over $200 = FREE

    Express Delivery (add to regular shipping amount)
    If you request Add this to regular shipping amount
    Air shipping +$20.00
    Overnight +$50.00
    Overnight Saturday delivery +$70.00
    These domestic rates apply to the USA, its territories and possessions, APO and FPO. Orders to Canada and Mexico incur the additional Air Shipping charge

    International
    Note: Orders outside the continental US are typically sent via the US Postal Service.
    Air
    Up to $50.00 = $25.00
    $50.01 – $100.01 = $30.00
    $100.01 – $250.00 = $40.00
    $250.01 – $500.00 = $50.00
    Over $500.01 = $65.00
    For countries other than Canada and Mexico, please use the international chart to calculate the shipping charge.

    Recipients ARE RESPONSIBLE for paying duties and taxes on international orders.

    Reserving Unavailable Products
    If an item on your order is temporarily out of stock, it's placed on a separate order called a "backorder." When we notify you about a backordered item, we'll include the expected ship date. When the item comes in, we'll send it to you with no additional shipping charges. We try to avoid backorders whenever possible, but sometimes demand exceeds our expectations. Creating a backorder guarantees that you will receive the product as soon as it becomes available.

    Damaged in Transit
    If your order was damaged in shipping call United Parcel Service at 800-742-5877800-742-5877 FREE or the Post Office at 800-275-8777800-275-8777 FREE and report the damage. They'll start a claim and notify us so that we can send you a replacement. Do not send the damaged items to us. Both United Parcel Service and the Post Office require the recipient to file damage claims. Keep the box and all packing materials, in case the carrier wants to check them. Cartons without a postmark have been shipped by United Parcel Service.

    Our Return Policy
    If you need to return an item to us, send it to: Into The Wind, 1408 Pearl St., Boulder, CO 80302. Please fill out the form on the back of the packing list that was included with your order or include a note explaining why you are returning the merchandise. Tell us if you would like an exchange or a refund. For your own protection, be sure to insure your parcel. Return it to us via United Parcel Service ground service or parcel post. Returns are typically processed 5-7 business days after they are received at our location.
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